Products can be returned under the following conditions:
The product you have received has defects.
The product you have received is damaged physically.
The product has not satisfied the customer’s choice.
The product is different from that in the website’s description.
Issues relating to sizes or fittings of the product.
Items which can be sold again on website are accepted for return, aside from the following below:
Products that have been washed or worn.
Products in sets cannot be returned separately or in single pieces
Products that have not been used
Products which are not in their original state
Products must still have their tags and be unaltered
Products must be in their initial packaging and condition
The customer needs to make sure that the product is packed and delivered safely. Baby shoppers will not be responsible if product gets distressed or damaged on its way back. To make an easy return, follow these simple steps:
Email us with your order ID details and the cause of return in 24 hours
Once we confirm your request for return, we will let you know about the process.
Do make sure to check that the product’s condition, tags, labels, packaging and lastly the invoice is all intact.
Kindly note that the customer needs to contact Kids and Family exactly within one day of receiving a faulty product, via e-mail or contact information. Also, the customer needs to send us back the faulty product within one week where we will see to the delivery charges.
